Privacy Policy

We may collect personal details voluntarily provided by you when:

• Submitting contact or custom order forms on our website (Name, Email Address, WhatsApp/Phone Number, Company/Organization Name).
• Providing design briefs, apparel size specifications, or vector logo files for apparel production.
• Communicating with our customer service team via official WhatsApp or email channels.

Additionally, as you navigate our website, our analytics systems may automatically log non-personal technical data such as anonymized IP addresses, device types, browser specifications, and visited pages to optimize website performance.

The information we collect is used exclusively for:

• Processing, manufacturing, and delivering your custom apparel, uniforms, or merchandise orders.
• Generating official cost estimates (invoices/quotations) and providing technical textile consultations.
• Responding to customer inquiries, feedback, or support requests.
• Analyzing website performance and continuously improving user experience (UI/UX).
• Delivering relevant promotional updates if you have opted in to receive such communications.

Our website utilizes cookies to enhance functionality and analyze traffic patterns:

• Strictly Necessary Cookies: Essential for fundamental technical operations (such as language selection and security session management).
• Analytics Cookies (Google Analytics 4): Help us understand how visitors engage with the site in an aggregate, anonymized manner. Only activated upon your explicit consent.
• Advertising Cookies (Google AdSense): Used to present relevant advertisements in compliance with Google Publisher Policies. We support Google Consent Mode v2 so you retain full control.

We implement rigorous technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or unlawful destruction. Our protocols include SSL/TLS encryption, restricted access protocols limited to authorized personnel, and regular system audits.

BRAVA will never sell, rent, or trade your personal information to third parties. We only disclose data under the following circumstances:

• Logistics & Courier Partners: For the physical fulfillment and delivery of your apparel orders (Recipient name, shipping address, phone number).
• Analytics & Ad Service Providers: Anonymized, aggregated data shared with Google for analytics and advertising based on your cookie consent.
• Legal Compliance: When strictly required by law, court subpoena, or authorized legal orders of the Republic of Indonesia.

As a data subject, you hold the right to:

• Request access to copies of your personal information held by us.
• Request corrections or updates to any inaccurate or incomplete personal details.
• Request the deletion of your personal data from our systems, subject to applicable statutory retention obligations.
• Modify or withdraw your cookie preferences at any time via our Cookie Preferences Page.

If you have questions, feedback, or wish to exercise your data protection rights under this Privacy Policy, please contact our team via:

• Email: marketing@brava.id
• Customer Service WhatsApp: 6283195587589